1. Receive the inquiry
TicketAccess receives inquiry information from your One Call or Before You Dig service.
Proof
Trusted by utilities and asset owners to manage high-volume plan responses
THE CHALLENGE
More inquiries shouldn’t mean more manual work
As excavation activity increases, so can the volume of requests your team needs to assess and respond to.
When every response relies on manual intervention,
The team can lose valuable time on repetitive work.
Response timeframes are harder to keep.
Maintaining consistency and audit trails becomes more difficult.
TicketAccess helps automate appropriate responses, so your team can focus on the issues that need their attention.
THE OUTCOME
Give your team more control over every response
FAST
Complete tickets faster
Create, manage and track excavation tickets in one place, with instant status updates to One Call Positive Response systems.
ACCURATE
Locate and map with confidence
Use mapping tools and location data to identify underground assets accurately, helping crews work safely and reduce the risk of damage.
CONNECTED
Keep everyone on the same page
Share real-time information across contractors, utilities and excavators to improve coordination and reduce gaps in communication.
MOBILE
Keep field crews connected
Give crews access to routing, photos, videos and GPS coordinates from the Android or iOS devices they already use.
INSIGHTFUL
Turn activity into useful insight
Report on excavation activity, damage incidents and compliance data to understand performance and make better operational decisions.
ADAPTABLE
Fit the way your team works
Configure workflows, notifications and access controls around your operational requirements, rather than changing how you work to fit the system.
SCALABLE
Grow without outgrowing your system
Support increasing ticket volumes, teams and operations without needing to change systems as your organisation grows.
INTUITIVE
Make it easier for teams to use
Give office and field teams a clear, easy-to-navigate interface that supports faster adoption with less training.
HOW TICKETACCESS WORKS
Turn incoming inquiries into controlled, automated responses
TicketAccess connects your One Call or Before You Dig inquiries with your asset information and response rules, helping determine the appropriate action for each request.
2. Check the request against your assets
Use your GIS and configured rules to determine how the inquiry relates to your network.
3. Apply your response rules
Determine the appropriate response based on your organisation’s established business rules.
4. Respond or escalate
Automatically create the appropriate plan response, arrange a site visit or escalate the enquiry when specialist attention is required.
5. Maintain visibility and control
Create a consistent, traceable process for managing responses across your organisation.
Request
1. Receive the inquiry
TicketAccess receives inquiry information from your One Call or Before You Dig service.
Identify
2. Check the request against your assets
Use your GIS and configured rules to determine how the inquiry relates to your network.
Apply
3. Apply your response rules
Determine the appropriate response based on your organisation’s established business rules.
Respond
4. Respond or escalate
Automatically create the appropriate plan response, arrange a site visit or escalate the enquiry when specialist attention is required.
Maintain
5. Maintain visibility and control
Create a consistent, traceable process for managing responses across your organisation.
THE SAFE DIGGING LIFECYCLE
Respond with confidence
Plan
Request
Notify
RESPOND WITH CONFIDENCE
Locate
Excavate
Capture
Improve
TicketAccess supports the response stage of the Safe Digging Lifecycle, helping utilities and asset owners turn excavation inquiries into accurate, timely and controlled responses.
Our automated plan response tool forms part of the wider PelicanCorp platform supporting safer digging and essential infrastructure protection.
WHO IS ONECALLACCESS FOR?
Built for organizations running Before You Dig / 811 services
Utilities and asset owners
Manage increasing plan-request volumes while reducing the manual burden on network and subject matter experts.
Councils
Create a more consistent, controlled way to manage excavation enquiries around council-owned assets.
Before You Dig members
Automate appropriate responses to notifications while maintaining control over how your organisation responds.
PROOF
See TicketAccess in action
[Customer name]
[Specific customer outcome]
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FREQUENTLY ASKED QUESTIONS
Questions about OneCallAccess
What is TicketAccess?
TicketAccess is Before You Dig automation software for utilities. It helps automate the assessment and response of excavation enquiries using asset information and configurable business rules.
What does TicketAccess automate?
TicketAccess can automate responses based on existing business rules, including plan creation, arranging site visits and escalating enquiries that require further attention.
Can TicketAccess work with our GIS?
Yes. TicketAccess can be configured based on assets identified within an organisation’s GIS, with integration options selected according to the organisation’s business and data requirements.
Who is TicketAccess designed for?
The current ICP identifies high-volume utilities, councils, infrastructure owners and Before You Dig members with material enquiry volumes as the strongest fit.
WORKS WITH TICKETACCESS
Strengthen more of your response workflow
OneCallAccess
Connect excavation enquiries with the One Call or Before You Dig services that identify and notify affected asset owners.
Explore OneCallAccessREADY TO RESPOND WITH GREATER CONTROL?
Make high inquiry volumes easier to manage
Tell us about your current plan-response workflow, inquiry volumes and where manual work is putting pressure on your team. We’ll help you explore whether TicketAccess is the right fit.
Talk to our team