1. Receive the ticket
ScreenAccess receives the incoming 811 and Before You Dig inquiry and brings together available ticket, mapping and supporting information.
Proof
Helping utilities reduce the work behind every ticket
Helping utilities reduce the work behind every ticket
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THE CHALLENGE
Not every ticket needs the same response
Utilities can receive large volumes of 811 and Before You Dig tickets, each requiring assessment before the right action can be taken.
When that screening depends on manual review:
Valuable staff time gets tied up in routine tickets.
High-risk work can compete for attention with lower-risk inquiries.
Contractors wait longer for the information they need.
Communications and escalation become harder to manage consistently.
ScreenAccess automatically assesses each ticket, helping your team focus on the work that needs human attention.
THE OUTCOME
Put the right response in motion sooner
AUTOMATED
Reduce manual ticket review
Screen incoming tickets automatically using GIS data, asset information and your established business rules.
FAST
Respond to contractors sooner
Send customized responses automatically, giving contractors relevant asset information and instructions without waiting for manual review.
FOCUSED
Prioritize higher-risk work
Assess risk using ticket, GIS and asset data to help determine which requests need further attention.
EFFICIENT
Make better use of your team
Remove repetitive screening and distribution tasks so staff can spend more time communicating with contractors and protecting assets.
CONNECTED
Keep the right people informed
Automatically route tickets and communications to the systems, teams or individuals responsible for taking the next action.
CONFIGURABLE
Fit workflows around your assets
Configure spatial queries, risk scenarios, response rules and workflows around your infrastructure and operational requirements.
VISIBLE
See what’s happening in real time
Access secure activity reports showing tickets received, responses sent and actions taken across your operation.
TRACEABLE
Keep a record of every communication
Store messages and communications in one place to support site meetings, follow-up and damage investigations.
HOW SCREENACCESS WORKS
Turn every incoming ticket into the right next action
ScreenAccess combines information from the 811 and Before You Dig ticket with your GIS, asset data and business rules to automatically assess risk and determine what needs to happen next.
2. Check it against your assets
Spatial queries assess the proposed work against your GIS and asset information.
3. Assess the risk
Configured business rules consider factors such as the assets affected and the type of work being carried out.
4. Determine the response
ScreenAccess uses the result to determine the appropriate workflow, response or escalation.
5. Notify the right people
Contractors can receive customized information and instructions, while tickets requiring action are routed to the appropriate teams, systems or individuals.
6. Track what happens
Ticket activity, responses and communications are recorded, giving your team visibility of what was received, sent and actioned.
Ticket
1. Receive the ticket
ScreenAccess receives the incoming 811 and Before You Dig inquiry and brings together available ticket, mapping and supporting information.
Check
2. Check it against your assets
Spatial queries assess the proposed work against your GIS and asset information.
Risk
3. Assess the risk
Configured business rules consider factors such as the assets affected and the type of work being carried out.
Respond
4. Determine the response
ScreenAccess uses the result to determine the appropriate workflow, response or escalation.
Notify
5. Notify the right people
Contractors can receive customized information and instructions, while tickets requiring action are routed to the appropriate teams, systems or individuals.
Track
6. Track what happens
Ticket activity, responses and communications are recorded, giving your team visibility of what was received, sent and actioned.
HOW ONECALLACCESS WORKS
Screen risk before the work reaches the field
Plan
Request
Notify
Respond
Locate
Excavate
Capture & verify
Learn & improve
ScreenAccess supports the Respond stage of the Safe Digging Lifecycle, helping utilities assess incoming requests and determine the appropriate action before work progresses.
It works alongside other PelicanCorp technology to connect the initial One Call inquiry with the response and locate workflows that follow.
WHO IS SCREENACCESS FOR?
Built for utilities managing frequent ticket volumes
Utilities and asset owners
Automatically assess incoming One Call tickets and focus resources on requests that need further attention.
Damage prevention teams
Use risk-based workflows and targeted communications to help get ahead of work near critical infrastructure.
Operations and GIS teams
Apply asset data, spatial queries and business rules consistently across incoming tickets.
PROOF
See ScreenAccess in action
Greater New Haven Water Pollution Control Authority
Spend less time reviewing every 811 ticket
Greater New Haven Water Pollution Control Authority uses ScreenAccess to automate the screening of CBYD 811 tickets.
The automated process has significantly reduced the time and resources needed to review, respond to and mark out tickets.
Contractors receive a response within minutes, advising whether underground facilities are present and outlining the actions required by GNHWPCA.
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FREQUENTLY ASKED QUESTIONS
Questions about ScreenAccess
What is ScreenAccess?
ScreenAccess is automated 811 / Before You Dig ticket screening and workflow software for utilities. It assesses incoming tickets against GIS and asset information to determine risk and trigger the appropriate response.
How does ScreenAccess screen a One Call ticket?
ScreenAccess combines information from the ticket with GIS, asset data and configured business rules. It can then determine the appropriate response, communication or workflow.
What information can ScreenAccess use to assess risk?
Current product information describes ScreenAccess using ticket information, GIS data and asset databases to assess potential risk.
Can ScreenAccess automatically respond to contractors?
Yes. ScreenAccess can send customized responses based on the screening result, including information about the presence, type and location of facilities and instructions for working around them.
Can ScreenAccess escalate higher-risk tickets?
Yes. Risk scenarios and workflow rules can determine where a ticket or communication is sent, including nominated systems, teams or individuals who need to take action.
Can ScreenAccess integrate with our GIS?
Yes. Spatial queries can be configured to support screening workflows and response rules. Ticket and location information can also be shared with utility GIS systems.
What reporting is available?
ScreenAccess provides secure online activity reporting, including real-time information on tickets received, responses sent and actions taken. Reports can be customized around organizational requirements.
Does ScreenAccess keep a record of communications?
Yes. Messages and communications sent to contractors and utility staff are stored within the system, providing a record that can support site meetings and damage investigations.
WORKS WITH SCREENACCESS
Connect screening with the next response
LocateAccess
Manage tickets that need field locating from assignment through to completion.
Explore LocateAccessOneCallAccess
Support the capture and management of excavation inquiries through 811 and Before You Dig services, connecting excavators with the organiZations responsible for underground assets.
Explore OneCallAccessREADY TO SPEND LESS TIME SCREENING TICKETS?
Focus your team where they’re needed most
Tell us about your ticket volumes, screening process and where manual review is taking up your team’s time. We’ll help you explore whether ScreenAccess is the right fit.
Talk to our team