One Call operations
annual ticket / enquiry volume
uptime / availability statistic
Running a 811 or Before You Dig service means managing far more than excavation requests.
The service must capture accurate ticket information, reliably identify affected asset owners, distribute notifications, support users and members, easily maintain Utility GIS information and provide operations and management reports.
As ticket volumes and service expectations grow:
Accuracy and consistency become harder to maintain.
More users, members and data need to be managed.
Teams need visibility across the entire operation.
Local processes and requirements need to be accommodated.
Use mapping and location-aware tools to capture where work is planned accurately, giving the safe-digging process better information from the start.
Bring e-ticketing, call center workflows, member information, GIS data, notifications and reporting together in one connected platform.
Configure data fields, mapping rules and utility notification rules around the way your 811 or Before You Dig service operates.
Give users a responsive, location-aware experience across desktop and mobile devices, including the ability to capture tickets while on site.
Enable members to manage their own details and settings, and re-request tickets when needed through a dedicated member portal.
Manage Areas of Interest with a full audit history of edits and approvals, helping maintain data integrity and ownership.
Run, filter, export and schedule reports through ReportsAccess to give your team better visibility across the operation.
Add capabilities for processes such as excavation permits, plan collation and positive response, with flexibility to support local requirements.
OneCallAccess supports the operational workflow behind a 811 or Before You Dig service, helping information move from the person planning excavation to the organizations responsible for underground assets.
Users submit an excavation ticket online, through a mobile device or with support from your call center. Mapping and location-aware tools help capture where the proposed work will take place.
OneCallAccess uses the mapped work area and GIS information to identify registered Areas of Interest that may be affected.
The Inquiry is matched with the utilities or asset owners whose registered interests intersect with the proposed work area.
Ticket information is distributed to affected members using the notification rules and ticket formats configured for your service.
Where required, additional modules can support processes such as plan collation, positive response and excavation permits.
Member tools, GIS data management and ReportsAccess help your team manage the information, reporting and administration that keep the service running.
Users submit an excavation ticket online, through a mobile device or with support from your call center. Mapping and location-aware tools help capture where the proposed work will take place.
OneCallAccess uses the mapped work area and GIS information to identify registered Areas of Interest that may be affected.
The Inquiry is matched with the utilities or asset owners whose registered interests intersect with the proposed work area.
Ticket information is distributed to affected members using the notification rules and ticket formats configured for your service.
Where required, additional modules can support processes such as plan collation, positive response and excavation permits.
Member tools, GIS data management and ReportsAccess help your team manage the information, reporting and administration that keep the service running.
Plan
Request
Notify
Respond
Locate
Excavate
Capture
Improve
OneCallAccess supports the request and notification stages of the Safe Digging Lifecycle, helping capture excavation inquiries and connect them with the utilities and asset owners that may be affected.
It forms part of the wider PelicanCorp Platform, connecting this critical first exchange of information with the workflows that follow.
Manage the technology and workflows behind your service from ticket capture through to member notification and reporting.
Give teams one place to manage enquiries, support users and maintain visibility across day-to-day service operations.
Provide utilities and asset owners with tools to manage their information, settings and ticket requirements.
OneCallAccess is 811/Before You Dig operation management software for e-ticket and call center operations. It brings ticket capture, mapping, notifications, member management, GIS data and reporting together in one configurable platform.
OneCallAccess supports the core journey from capturing an excavation request through to identifying affected asset owners and distributing notifications. It also provides tools for member management, GIS data updates, reporting and other operational processes.
Yes. Data fields, mapping rules and utility notification rules can be configured around the requirements of an individual 811 or Before You Dig service.
OneCallAccess uses mapping and GIS information to help identify Areas of Interest affected by proposed excavation work. It also provides tools for managing GIS data as part of the wider 811 operation.
Yes. OneCallAccess is designed to work across devices. Its ticket-entry screens adapt for mobile use and location-aware functionality can help users capture tickets while they’re on site.
The member portal allows 811/Before You Dig members to manage their own details and settings and re-request tickets when required.
ReportsAccess provides pre-saved reports, runtime filtering and export options. Reports can also be scheduled to run automatically.
We customize OneCallAccess to suit language, regulations, geospatial requirements and user workflows.
Current product information describes OneCallAccess as a fully managed solution in a high-availability cloud environment. For each customer the solution is deployed in a region applicable for the customers location to protect data sovereignty requirements.
Screen and triage incoming requests using GIS proximity, asset risk and business rules to help determine which enquiries need further action.
Explore ScreenAccessTell us about your One Call or Before You Dig service, the workflows you’re managing and where you want to improve. Our team can help you explore whether OneCallAccess is the right fit.
Talk to our team